Shipping policy

SHIPPING RATES

Shipping rates are calculated at checkout based on the weight and destination of your order. Orders over the threshold receive free postage Australia wide.

ORDER PROCESSING TIME

Our products are made to order, crafted with care in our Melbourne home. Please allow 1-7 business days for your order to be processed. Dispatch times can extend up to 10 days during busy periods. We really try to keep to under a week. Once processed, you will receive a confirmation email with tracking information.

DELIVERY TIME

Delivery times may vary depending on your location within Australia. Typically, you can expect your order to arrive within 3-6 business days from the date of shipment. Please note that these are estimated delivery times, and actual delivery times may vary.

TRACKING INFORMATION

Once your order has been shipped, you will receive an email with tracking information. Please use this information to track the status and delivery of your order.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages. If your tracking information indicates that your order was delivered but you have not received it, please contact the courier service directly to file a claim.

ADDRESS ERRORS

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.